Last updated: 24 September 2026
By accessing or using Loopzie, you agree to be bound by these Terms of Service. If you do not agree, do not use the platform.
You must be at least 18 years old and capable of entering into a legally binding agreement to use Loopzie. By creating an account, you confirm that you meet these requirements.
You are responsible for maintaining the confidentiality of your account credentials. You agree to provide accurate and complete information during registration and to update it as necessary. Loopzie reserves the right to suspend or terminate accounts that provide false or misleading information.
Loopzie is a marketplace that connects buyers and sellers. We do not own, create, or store any items listed on the platform. Sellers are responsible for accurately describing their items through in-app video and photo capture. Buyers are responsible for reviewing listings before making a purchase.
All payments are processed through TradeSafe, a licensed third-party escrow provider. Loopzie does not hold buyer funds at any point in the transaction.
To ensure fair dispute resolution and platform integrity, all media submitted to Loopzie must meet the following requirements. Evidence that does not meet these requirements will be automatically disqualified and will not be considered in any dispute.
When creating a listing, sellers must provide:
Before shipping an item, sellers must provide:
1 Packing Video (60 seconds minimum): One continuous, uncut video with audio, showing the complete process:
When filing a dispute, buyers must provide:
1 Unboxing Video (30 seconds minimum): One continuous, uncut video showing:
Evidence is automatically invalid and will not be considered if:
To facilitate transactions, deliveries, and payments on Loopzie, we share necessary information with trusted third-party service providers. By using Loopzie, you consent to this data sharing.
We share the following information with TradeSafe to process secure payments:
TradeSafe is a licensed financial services provider. Your payment information is processed securely and is never stored by Loopzie. View TradeSafe's privacy policy at tradesafe.co.za.
We share the following information with PUDO to facilitate parcel delivery:
Your contact information is used solely for delivery purposes. PUDO may send SMS notifications regarding your shipment status, deposit instructions, and collection PINs. View PUDO's privacy policy at pudo.co.za.
Loopzie does not share your personal contact information with other users on the platform. Buyers and sellers communicate through the Loopzie platform only. Contact details are only shared with third-party service providers (TradeSafe and PUDO) as necessary to complete transactions and deliveries.
Sellers must ship items within 48 hours of payment confirmation. If the seller fails to ship within this window, the order is automatically cancelled and the buyer receives a full refund to their original payment method. The listing is re-activated and the seller may be subject to account review.
The refund to the buyer includes the full purchase price, courier costs, and all associated fees. Platform fees, payment processing fees, and TradeSafe escrow fees are non-refundable to the seller as the listing, payment processing, and escrow services have been rendered.
For locker-to-locker deliveries, PUDO will notify the buyer via SMS and email with a unique collection PIN. The buyer must collect the parcel within 36 hours of delivery to the locker. After 36 hours, the parcel is transferred to the nearest PUDO Kiosk at no extra charge, where it will be held for collection. If the buyer requires redelivery to a different locker or address, standard delivery charges will apply.
Loopzie is not responsible for parcels that are not collected within PUDO's timeframe. Any costs associated with redelivery or parcel retrieval are the buyer's responsibility.
Once a parcel is marked as delivered or available for collection at a PUDO locker, the buyer has 30 hours to inspect the item. During this window, the buyer must either:
If the buyer does not confirm delivery or file a dispute within the 30-hour inspection window, the buyer is deemed to have accepted the item. Funds are automatically released to the seller, and the transaction is considered complete.
Once funds have been released to the seller, the transaction is final. Loopzie cannot reverse the payment or recover funds from the seller. If a buyer fails to collect their parcel from a PUDO locker and funds have been released:
Disputes must be filed within the 30-hour inspection window. Disputes filed after funds have been released to the seller cannot be resolved through Loopzie's escrow system. By confirming delivery or allowing the inspection window to expire, the buyer acknowledges that the item matches the listing description and is in acceptable condition.
The seller remains responsible for the item until the buyer confirms delivery or the inspection window expires. If a parcel is lost or damaged by PUDO during transit:
In cases where evidence clearly demonstrates that the seller packaged the item correctly and the item was in working condition when shipped, and PUDO is found to be at fault, Loopzie may, at its sole discretion, provide compensation of up to R3,000 per incident from its protection fund. Items valued above R5,000 are not eligible for fund compensation. Sellers of high-value items are strongly encouraged to arrange their own courier insurance. This is not an insurance product and is offered as a goodwill measure only.
For the avoidance of doubt, any compensation or refund paid under this clause (7.6) shall be limited to the item purchase price plus any courier delivery costs paid by the seller. Platform fees, payment processing fees, and TradeSafe escrow fees are non-refundable as these services have been rendered.
If a selected PUDO locker is offline or unavailable at the time of shipping, the seller will be notified during the shipment creation process and must select an alternative locker. Loopzie and PUDO are not responsible for lockers that become unavailable after a booking is confirmed.
If a parcel does not fit in the assigned locker compartment, PUDO offers an option to upgrade to a larger compartment size at the locker screen. Any additional charges will be billed to the PUDO account holder. If the parcel is too large for any locker compartment, the sender should use a PUDO Kiosk instead.
For any issues with locker access, damaged lockers, or PIN problems, contact PUDO support immediately via WhatsApp at 064 848 1531 or email support@thecourierguy.co.za.
Loopzie charges a commission on successful sales. Our fee structure is transparent and displayed before listing and at checkout. Fees are subject to change with 30 days' notice. By listing an item, you agree to the applicable fees.
The following items are not allowed on Loopzie:
If an item is not as described or arrives damaged, buyers may file a dispute within the 30-hour inspection window. Disputes must include all required evidence as specified in Section 5. Loopzie will review evidence provided by both parties and make a determination. All dispute decisions are final.
Loopzie is provided "as is" without warranties of any kind. We are not liable for any damages arising from the use of the platform, including but not limited to direct, indirect, incidental, or consequential damages. Loopzie is a platform connecting buyers and sellers and is not a party to any transaction.
Loopzie reserves the right to suspend or terminate any account at its sole discretion, without prior notice, for violations of these terms or for any other reason.
These terms are governed by the laws of the Republic of South Africa. Any disputes shall be resolved in the courts of South Africa.
For questions about these terms, contact us at help@loopzie.co.za.