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Privacy Policy

Last updated: 24 September 2026

1. Information We Collect

When you use Loopzie, we collect:

  • Account information: Name, email address, phone number, and ID document for verification.
  • Listing content: Photos and videos captured in-app for your listings.
  • Transaction data: Purchase history, payment method (processed by TradeSafe — we do not store card details).
  • Usage data: Pages visited, listings viewed, and interactions with the platform.

2. How We Use Your Information

We use your information to:

  • Create and manage your account
  • Verify your identity through our ID verification process
  • Facilitate transactions between buyers and sellers
  • Communicate order updates, disputes, and platform announcements
  • Improve and secure the platform
  • Comply with South African legal obligations

3. ID Verification

To maintain a safe marketplace, all users must verify their identity. We collect your South African ID document, which is securely stored and encrypted. This information is used solely for verification and fraud prevention and is never shared with other users.

4. In-App Media Capture

Listings on Loopzie must use photos and videos captured directly through the app. We do not allow uploads from your device gallery. This ensures that all media is authentic and verifiable. Media you capture is stored securely and associated with your listing.

5. Payment Processing

All payments are processed by TradeSafe, a licensed third-party escrow provider. Loopzie does not collect or store your credit card or banking details. Please refer to TradeSafe's privacy policy for information on how they handle your payment data.

6. Data Sharing

We do not sell your personal information. We may share your data with:

  • TradeSafe: For payment processing and escrow services.
  • PUDO: For courier and delivery services.
  • Legal authorities: When required by South African law.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption, secure servers, and access controls. While we strive to protect your data, no method of electronic storage is 100% secure.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you delete your account, we will remove your data within 90 days, except where retention is required by law.

9. Your Rights

Under South Africa's Protection of Personal Information Act (POPIA), you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to processing of your data
  • Lodge a complaint with the Information Regulator

10. Cookies

We use essential cookies for platform functionality. We do not use tracking cookies for advertising. You can disable cookies in your browser, but this may affect platform functionality.

11. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email or through the platform. Continued use of Loopzie after changes constitutes acceptance of the updated policy.

12. Evidence & Media Retention

Listing media (photos and videos) are retained for the duration the listing is active plus 90 days after the listing is sold or removed.

Shipping evidence (packing photos and videos) and dispute evidence (photos and videos) are retained for a minimum of 12 months after the transaction is completed or dispute is resolved. This retention period is required to:

  • Defend against potential legal claims or chargebacks.
  • Comply with financial record-keeping obligations.
  • Respond to regulatory inquiries.

All evidence media is stored securely with encryption and is only accessible to authorized Loopzie administrators for the purpose of dispute resolution, legal defense, or regulatory compliance.

13. Contact

For privacy-related inquiries, contact us at help@loopzie.co.za.